| Ticket ID: | {{ $ticket->r_id }} |
| Status *: |
@if($ticket->status)
{{ $ticket->status->name }}
@else
Not set
@endif
@can('tickets.edit')
|
| Priority *: |
@if($ticket->priority)
{{ $ticket->priority->name }}
@else
Not set
@endif
@can('tickets.edit')
|
| Assignee Role: |
{{ $ticket->assignedRole ?? 'Unassigned' }}
@can('tickets.edit')
|
| Assignee: |
{{ $ticket->assignee ? $ticket->assignee->name : 'Unassigned' }}
@can('tickets.edit')
|
| Issue Type *: |
{{ $ticket->issueType ? $ticket->issueType->name : 'Not set' }}
@can('tickets.edit')
|
| Due Date (SLA): |
@if($ticket->due_date)
{{ $ticket->due_date->format('d,M Y h:i A') }}
@else
Not set
@endif
@can('tickets.edit')
|
| Customer: | {{ $ticket->name ?? '-' }} |
| Email: | {{ $ticket->email ?? '-' }} |
| Created By: | {{ $ticket->createdBy->name ?? '-' }} |
| Resolved At: | {{ $ticket->resolved_at->format('d,M Y h:i A') }} |
| Created: | {{ $ticket->created_at->format('d,M Y h:i A') }} |
| Updated: | {{ $ticket->updated_at->format('d,M Y h:i A') }} |
| Tasks: | {{ $ticket->allTasks->count() }} |